/build/static/layout/Breadcrumb_cap_w.png
04/13/2019 90 views

We use groups in to assign specific tickets and not to individual users. I have a rule that when a ticket is assigned to that group an email is sent to individual users. I have one user who keeps saying they are not receiving the emails but everyone else is.

Is there a way to check within the K1000 that emails are actually being sent to that one specific person. I don't have access to that individual's email to be able to actually see if they are or are not receiving the emails.

I have checked everything with the email address, sending a test email directly from the K1000 works and supposedly the user doesn't have any filters turned on.


0 Comments   [ + ] Show comments

Comments


All Answers

0

Way back in version 5 and 6 we found that there was a limit to the number of email addresses that KACE would actually send emails to. Is the user in question at the end of the list, by chance? We have a couple of groups that we assign tickets to and went with distribution lists instead.

Answered 04/15/2019 by: chucksteel
Red Belt

  • What is that limit, exactly?
    • I don't remember, to be quite honest.
  • There are only 3 users in this group so I would hope that it isn't past the limit

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share