First question - hopefully easy - Software installation log
Just deployed the Kace SMA (12.168) and I'm still learning its features. I wanted it to install a remote access agent (RemotePC) on 3 computers. It worked on 2, but failed on the 3rd. Where do I find the reason why this one failed?
Thanks! I'll try to avoid being too big of a noob.
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Posted by:
Nico_K
1 year ago
first step should be looking into the logs of the client: C:\ProgramData\Quest\KACE\user and also in the appliance under Setting | Logs
to check what failed.
Posted by:
BillBrush
1 year ago
Poked around a bit and found a file named KUSERALERT_MESG.<long string that looks like a GUID> with this message in it: "RemotePC Host version 7.6.66 @(DLFailed).
That looks like it is complaining that the download failed. I checked and it can resolve the name of the SM appliance.