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"FTP login credentials failed" when testing offboard backup transfer (but can connect with those credentials from Windows PC)

we created a local user on the (Windows) server with the FTP site (via IIS). I can connect from my workstation to the FTP site using that username and password, using a tool like Filezilla.

However when attempting to connect with the same credentials via Kace Offboard, I receive the error "FTP login credentials failed"




1 Comment   [ + ] Show comment
  • Hello KevinG.
    Offboard backup transfer server = server.domain.com
    User name = server\username - ljg_gencode 4 years ago

Answers (1)

Posted by: KevinG 4 years ago
Red Belt
0

We would need to know the exact syntax used in the fields to further troubleshoot your FTP issue.

You also have the option to use SMB. (Samba Share)  You can create a folder on Windows and share it.



Comments:
  • Hello KevinG.
    Offboard backup transfer server = server.domain.com
    User name = server\username - ljg_gencode 4 years ago
  • But thanks for the suggestion - I have a Samba share set up successfully (look, alliteration!). The Senior SA had been recommending an FTP connection, so I wasn't looking at Samba at that time. - ljg_gencode 4 years ago
    • I believe that you will find that SMB is faster, so it's a good choice. - KevinG 4 years ago

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