KACE Product Support Question

K2000: Google Chrome MSI not installing as post-installation?

06/27/2012 4669 views

We've been imaging a bunch of computers, and are using the same post-installation tasks for most of them. One of these tasks is Google Chrome. It's the basic enterprise MSI available from Google. It installs on all of the machines, except for the new one we're making an image of, and I'm not sure why. I don't see any error codes or anything, but after all the tasks have completed, I don't see it on the machine. If I go to install it manually, or using the msiexec command in Windows, it works fine - just not through KACE - even if I change the order of the script.

The image is sysprepped, and mid-level tasks are just the WIM scripts in addition to the post install task converter to allow for reboots after sysprep. This hasn't been an issue on other machines, but this is a few year old laptop that we cleaned up and are trying to image now.

Any ideas?

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Community Chosen Answer


See what your Event Viewer (Eventvwr) says..

Answered 06/27/2012 by: jagadeish
Red Belt

  • This will work too, though I've always found it easier just to create a log file.
  • Ok - I've copied the detailed text from the failed MSI installation. I'm going to sound like a noob here, but I'm unsure of what this means or why it has even failed:

  • http://bit.ly/OxwsH9
    Your not a noob, I generally don't understand errors either. Google is your friend!
    • That will come in handy... I get so many phone calls during the day.
  • They talk about different problems in that. I've googled it, but never saw a clear answer other than temporary file directories, etc. I actually found a google chrome hidden directory under the admin's appdata folder that I removed, and it seems to install fine after I did that. There must have been some traces left behind from when we uninstalled it from the one we captured. We went from having an image with most of the software installed, and are moving to a post-installation deployment setup. Should have started with a fresh install of Windows 7, but unfortunately some of the software on the image can't be located so we had to capture what we already have.

    Thanks for all of your help!
  • Glad to help :) Glad you got it figured out!

All Answers


Do you have logging on for the msi run? And if so, where in the process does it fail?

Answered 06/27/2012 by: Ben M
9th Degree Black Belt

  • I don't believe I have any logs. How do I enable that? And disregard my comment about it not calling the MSI - it is - I just missed it. The command line I'm using is just:

    msiexec.exe /i chrome.msi /passive

    (i've also tried /quiet) - That script works from Windows...and has worked on every other model image I've made - but not this one
  • msiexec.exe /i chrome.msi /passive /l*v c:\chromemsi.log - This command would create a verbose log in the root directory.
    msiexec.exe /i chrome.msi /passive /l c:\chromemsi.log - This would create a basic log in the root directory. I'd recommend you start with this, and see what errors you find in the log file. If the log file shows no errors, then try the verbose log.

It looks like it's not calling Chrome.msi installation on it for some reason? Here are my 2 files if you guys want to look at the details:





Answered 06/27/2012 by: sfigg
Red Belt

  • I'm using /qn /norestart.

    Not just /pasive

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