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Has anyone ever daisy chained Service Desk tickets

The scenario I have is that we run a change process where the user logs a change request for pre-install work. Once approved this spawns a child ticket for that work. I was wondering if there was a way to trigger a second change to do the implementation work once the status of the first change is complete. 


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Answers (1)

Posted by: Nico_K 4 months ago
Red Belt
0

Yes, Processes can do this.
If a stage has been finished, the next stage with its child tickets is fired off etc.

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