Have a scheduled report create a ticket instead of email?
Is there a way to have a scheduled report instead of email, have Kace create a ticket? We have scheduled reports that are required to be reviewed but are currently being sent to an email group. I tried to have the scheduled report sent to Kace hoping it will create a ticket but I am not seeing the ticket created. Any help is greatly appreciated.
You simply can send the scheduled report to your service desk via email. You just need to make sure that the email address the KACE is using is allowed in the service desk.