Having troubles installing installing Acrobat Standard 11 through K1000

I was able to create the .MST file with the customization wizard. I was using this site to help me write the install command.


I am having some issues with that though.


I have zipped the whole acrobat folder and uploaded it to Kace, then was using “msiexec /i "AcroStan.msi" TRANSFORMS="AcroStan.mst" /qn” as the installation command. That didn’t seem to work, so I looked through the folders and found where Kace saved the zip file locally. If I run “msiexec /i "c:\ProgramData\Dell\KACE\downloads\3686\Adobe Acrobat XI\AcroStan.msi" TRANSFORMS="c:\ProgramData\Dell\KACE\downloads\3686\Adobe Acrobat XI\AcroStan.mst" /qn  /LOG C:\test\adobelog.log” on an elevated command window the install works perfectly.


Do you have any thoughts as to why Kace is having issues running the command I gave it? I also tried running Kace with the full path to the local directory and that did not work either.


Some other theories I have tested and did not seem to matter.

·         We have seen issues in the past with computers that have User Account Control turned on. I have tested this on multiple machines with and without UAC turned on and it did not work on any of them.

·         While running the install though the elevated Command Prompt, I noticed that it will NOT work while any office application is open, I had to close Outlook and MS Word to get the install to run. I then made sure that all MS Office applications were closed on the destination PC. Still did not push.


Thanks for any help you can provide, I am going to keep trying this today see if I can figure it out.

1 Comment   [ + ] Show comment
  • I have zero experience with Kace boxes but, as a 'set in stone' rule, I always use "%~DP0" as the prefix to MSI and MST names on the command line or in command files. That ensures that those files can live anywhere in a folder structure (notwithstanding path length limits, of course). Thus, try:

    msiexec /i "%~DP0AcroStan.msi" TRANSFORMS="%~DP0AcroStan.mst" /qn /L*V %SystemRoot%\TEMP\adobelog.log"

    Note, there is NO backslash between the '%~DP0' and the file names and also note the correct log file syntax. - anonymous_9363 7 years ago

Answers (3)

Answer Summary:
Posted by: chucksteel 7 years ago
Red Belt

It looks like your MSI file is inside of the "Adobe Acrobat XI" folder. I'm guessing that you created the zip file by right clicking on the folder and compressing it, this causes that folder to be part of the zip structure and when KACE expands it, the folder is there. Because of this you need to reflect that structure in your install command.

msiexec.exe /i "Adobe Acrobat XI\AcroStan.msi" /TRANSFORMS="Adobe Acrobat XI\AcroStan.msi" /qn

  • That definitely seemed to be part of the issue. I had someone else mention that to me earlier today so i had rezipped the files without that extra folder structure. I was still having issues getting the command to run though. I kept getting the msiexec command list window (like if i went to a cmd prompt and just typed msiexec, then hit enter).

    What I finally got to work was to change the Install Command to Configure manually and to check the box for "Don't Prepend msiexec.exe"

    It now pushed to my computer. thanks for the help. I will test it with other computers now, but I think that was my issue. - mgormsen 7 years ago
    • Mgormsen, I am having this same issue trying to push Adobe Standard XI out via Kace and get the same issues as you received. What command did you use to get this to finally work? Any help appreciated. I've been struggling to get this working through Kace. Thanks in advance. - kkullot 5 years ago
      • msiexec.exe /i "AcroStan.msi" /TRANSFORMS="AcroStan.mst" /qn

        That was my final command. - mgormsen 5 years ago
Posted by: kkullot 5 years ago
Senior White Belt
So I am still having the issue.  I uploaded the AcroStan.msi file to the kbox than selected Default installation and entered msiexec.exe /i "AcroStan.msi"/TRANSFORMS="AcroStan.mst" /qn  in the full command line field and checked Don't Prepend msiexec.exe.   When I save it and run inventory on the system I am testing with it shows up and starts but seconds after it says its downloading the Kace window disappears and it doesn't install.   Any help? 

  • Use the "Override Default Installation" if you are entering the full command line. Also, did you just upload the AcroStan.msi file or did you upload a zip containing the AcroStan.msi and the AcroStan.mst file?

    On the managed install, uncheck the box for "Delete Downloaded files" and look in the C:\ProgramData\Dell\KACE\downloads\ folder for the appropriate software ID and check the contents of the folder to make sure the installer was unzipped correctly. - chucksteel 5 years ago
    • Sorry, I mistyped as I did use the Override Default Installation field with that command. I do not have Delete Downloaded Files checked and I only uploaded the AcroStan.msi file. What I would like to have happen is to install Adobe Standard XI as well as install the latest update all in one shot. Is that possible? Thanks for your help. - kkullot 5 years ago
      • You will need to create a zip file that contains the MSI and the updates. I also find it best to create a batch file that handles the install and indicate that batch file for the full command line. Be sure the test the batch file on one machine to make sure it installs correctly before uploading to KACE. - chucksteel 5 years ago
Posted by: kkullot 5 years ago
Senior White Belt

Should the zip file contains everything that the Adobe Standard file extracts?  Like  the Transforms folder, .ini files, .cab files, etc?  Am I uploading the whole zip file to Kace? 

I'm not real fluent on batch files, but I do know some. Any help there?

  • I normally include all of the files from the setup media in the zip file. For me these files come from either the Adobe Creative Cloud packager or the files that come from the Acrobat customization wizard. This may be just the MSI but may also contain other files. For Acrobat Pro using the Creative Cloud packager that includes:
    Transforms folder

    You should also include any MSP files containing updates.

    Here is the batch file I used for my AcrobatPro11.0.7 managed install:
    msiexec.exe /p AcrobatUpd11007.msp /qn /norestart

    I save this as quietinstall.cmd and in the managed install specify override default installation. The full command line is quietinstall.cmd and the box to not prepend msiexec.exe is checked. - chucksteel 5 years ago
    • Where do I find info about if I to put EULA and InstallLevel and that sort of stuff like you have in my command line? - kkullot 5 years ago
      • Most of that came from the Adobe documentation. Some of that information is also available here:
        http://www.itninja.com/software/adobe/acrobat-pro-xi/11-1658 - chucksteel 5 years ago

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