Having troubles installing installing Acrobat Standard 11 through K1000
I was able to create the .MST file with the customization wizard. I was using this site to help me write the install command.
I am having some issues with that though.
I have zipped the whole acrobat folder and uploaded it to Kace, then was using “msiexec /i "AcroStan.msi" TRANSFORMS="AcroStan.mst" /qn” as the installation command. That didn’t seem to work, so I looked through the folders and found where Kace saved the zip file locally. If I run “msiexec /i "c:\ProgramData\Dell\KACE\downloads\3686\Adobe Acrobat XI\AcroStan.msi" TRANSFORMS="c:\ProgramData\Dell\KACE\downloads\3686\Adobe Acrobat XI\AcroStan.mst" /qn /LOG C:\test\adobelog.log” on an elevated command window the install works perfectly.
Do you have any thoughts as to why Kace is having issues running the command I gave it? I also tried running Kace with the full path to the local directory and that did not work either.
Some other theories I have tested and did not seem to matter.
· We have seen issues in the past with computers that have User Account Control turned on. I have tested this on multiple machines with and without UAC turned on and it did not work on any of them.
· While running the install though the elevated Command Prompt, I noticed that it will NOT work while any office application is open, I had to close Outlook and MS Word to get the install to run. I then made sure that all MS Office applications were closed on the destination PC. Still did not push.
Thanks for any help you can provide, I am going to keep trying this today see if I can figure it out.
It looks like your MSI file is inside of the "Adobe Acrobat XI" folder. I'm guessing that you created the zip file by right clicking on the folder and compressing it, this causes that folder to be part of the zip structure and when KACE expands it, the folder is there. Because of this you need to reflect that structure in your install command.
msiexec.exe /i "Adobe Acrobat XI\AcroStan.msi" /TRANSFORMS="Adobe Acrobat XI\AcroStan.msi" /qn