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KACE Product Support Question


Help Desk Q check email once per day?

12/20/2016 757 views
Good Afternoon,
I currently have a ticket with Dell, how ever I feel like they are stumped.  Have any of you ran into a problem where the K1000 will check email Q's once per day?  

I currently have our K1000 in a DMZ, with only firewall rules in front of it.  There are no Time of Day restriction's with these rules.  I have used our own exchange and Gmail to trouble shoot this issue.  Our k1000 only does Help Desk Queue's email once per day, a few minute after 4 A.M.  

Any ideas?  As always, thank you for the help!
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