Help with new queue and sending a message to the users of K BOX
When a new ticket is generated in the Message field sent to the technicians, we have
From: $submitter_fullname ($submitter_Email)
Everything seems to work except we don't see the initial comment made by the submitter such as "In Excel, i am having a hard time with a formula, can you help."
Can anyone help me get the last part of the message we want sent to the help desk techs so the first comment is included?