How can I create a custom rule that converts a ticket to a process when the ticket is in a certain status?
I am attempting to setup a change management queue where I would like to have a process automatically kick off to get approvals from certain individuals through a process. I created the process and now I just want to figure out how to get it kicked off using certain attributes on the ticket, i.e. Ticket Status, no Child tickets present. Anyone know how to do this?
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So are you asking how you turn a ticket into a process, dependant on the data within the ticket? - Hobbsy 6 years ago
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