Systems Management Question
How can I Send an automated messages when a help ticket has no activity
02/10/2015 1683 views
I am pretty new at using the helpdesk part of the Kbox1000 and i was wondering if there was a way to Setup the Help Desk tickets to send a automated message when a Ticket has had no activity, i cant seem to figure it out. If someone could show me how to do it if its possible i would greatly appricate it.