Systems Management Question
How do I get the Ticket Default Category to stop overwriting the Ticket Template I have created, when a user submits a ticket using the Template?
I have created a Template for one of my queues for users to submit with. I have built the custom ticket form with the fields that should be available. One of those fields is Category, which I have set to Always Require and a Default Value of Applications::QuickBase. The problem is that because the Ticket Defaults section under the Queue Configuration for this queue says the Default Value is Applications (no subcategory) so when the user submits the ticket, the Applications::QuickBase is overwritten to just plain Applications.