KACE Product Support Question
How to capture data from an email and assign to service desk form
05/01/2015 1883 views
I have a workflow process that i created on the service desk for HR to use for on-boarding, but unfortunately they like sending things through email and using excel spreadsheets. I'm trying to see if it's possible for them to maybe send an email then have kace pick up the necessary information and auto add it to the process.
For example, if they email the info below, is there a way I can have kace pick up and match those fields to the process form?
Employee name: John Doe
Employee title: IT manager
Employee start date (MM/DD/YYYY): April 15, 2015
Country: United States
Supervisor: John Wang