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KACE Product Support Question


How to capture data from an email and assign to service desk form

05/01/2015 1883 views
I have a workflow process that i created on the service desk for HR to use for on-boarding, but unfortunately they like sending things through email and using excel spreadsheets. I'm trying to see if it's possible for them to maybe send an email then have kace pick up the necessary information and auto add it to the process.


For example, if they email the info below, is there a way I can have kace pick up and match those fields to the process form? 

Employee name: John Doe
Employee title: IT manager
Employee start date (MM/DD/YYYY): April 15, 2015
Department: IT
Country: United States
Supervisor: John Wang

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If you can get them to use the variable syntax that KACE uses then KACE should put the values into the appropriate fields:
@employee_name=John Doe
@employee_title=IT Manager

etc.

Otherwise you could try writing a custom rule that searches for the string "Employee name:%" and then grabs that information from the initial comment but that could be very difficult. 
Answered 05/04/2015 by: chucksteel
Red Belt

  • Thanks, Chucksteel. I will try the first method.
 
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