How to configuration Service Desk email on K1000
Dear All,
Please advise me for how to config servicedesk email on K1000 when we use MS Exchange. And how to setting on ticket when end user
Answers (2)
Here's how I have mine setup:
http://www.itninja.com/blog/view/k1000-email-setup-exchange-2007-barracuda-spam-filter
One point to highlight - I had to setup a transport rule for email flow to work for the first queue, but subsequent queues just need a forwarding rule setup on the queue's company mailbox (i.e. forward from the mailbox to the contact).
Hope that helps!
John
Exchange: http://www.kace.com/support/resources/kb/article/setting-up-microsoft-exchange-to-send-email
I'm guessing on the second question, but assume you want to set ticket fields by email. Look on p.43 here: http://www.kace.com/support/resources/documentation/~/media/Files/Support/Documentation/K1000-Service-Desk-Admin-Guide-v53.ashx
