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The better a problem is described, the better the assistance tends to be.

In order to better assist with your issue at hand, please include the following information in your initial post:

-          - Product, Version, and relevant environment details.

-          - Include a screenshot of the problem

-        -   Describe the problem fully. What result was expected?

-          - Can the issue be created on demand or is it intermittent?

-         -  If the problem can be generated faithfully, what are the exact steps to recreate the problem?

-          - Any other pertinent information

*Note: Please refrain from including private data in your posts

Be as thorough as you can with the provided info. We will Reply to you as quick as possible.

We are Glad to assist you

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Answers (1)

Posted by: dunnpy 5 years ago
Red Belt
To add to the above:

  • Detail what you've already attempted to resolve the issue, with links to any webpages you've used for reference.
This way alternative suggestions can be made, without covering potential solutions that you've already investigated yourself.

  • Don't forget the relevant tags on the post

This helps others identify the software or type of question in the post.

  • Members, and Moderators, are volunteers and post/repsond on this community site to help others.

Unless their avatar has DSG underneath it, in which case they are Dell Software Group employees.

  • This is a community website for endpoint administrators to discuss topics relating to setup and deployment.

ITNinja is sponsored by Dell KACE. Although certain product support functions leverage ITNinja, it is a community website and not a product support site, so all are encouraged to participate in this industry trusted IT resource. The hardware or systems management products that you use do not limit the value of the information shared here.

If you're using a Dell KACE product or any other deployment tool - note it, tag it and refer to it, others may be using different tools and that may affect the type of advice provided.


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