KACE Product Support Question

I recently updated the K1000 to 5.4.76849. CC list has stopped working when I submit trouble tickets in the service desk.

04/02/2014 2411 views

The current verision of the K1000 is 5.4.76849.  When I add a new email address to the CC list in the service desk queue, it changes the delimiter from a comma to a semi-colon then anyone who is CC on that category does not receive emails.  I have other categories that are working fine.  An example of a working one would be: tech1@domain.edu, tech2@domain.edu, tech3@domain.edu . 

If I would edit it to remove tech3 and add tech4 it would automatically change to look like this when I save it:

tech1@domain.edu; tech2@domain.edu; tech4@domain.edu . Then the emails would stop.  Any suggestions would be great. 



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  • Did you ever find an answer to this? I find this happening on mine as well.

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