/build/static/layout/Breadcrumb_cap_w.png

Inbound Email Setting - Use Office365 for inbound emails

Hi,


We were trying to test out the Use Office365 for inbound emails under the Inbound Email Setting in Kace. We used the outlook mailbox username and password for the Client ID and Client Secret asked when adding credential. However, when we generate a new code for the Approval Code field we encountered an error (see below error message). I have also tried to use all Azure AD Tenant Type listed in the dropdown but still encountering below error. Can you help me with this one? Do you have documentation or instructions on how to setup the 'Use Office365 for inbound emails'?


Error message

----------------------------------------


Sign in

Sorry, but we’re having trouble signing you in.

AADSTS700016: Application with identifier 'username:(insert username)' was not found in the directory '(insert directory.com)'. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. You may have sent your authentication request to the wrong tenant.

0 Comments   [ + ] Show comments

Answers (2)

Posted by: Nico_K 2 years ago
Red Belt
0

Please review this KB: https://support.quest.com/kb/114347/
If you still fail you should open a SR with KACE support for clarification and additional help.

Posted by: KevinG 2 years ago
Red Belt
0

In the Azure portal, what option did you select under "Supported account types"?


Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ