Best Practices Question

Incoming emails setting ticket information

11/21/2018 461 views

Good evening!

We have a system implemented from before I was hired in that users can submit a form through our internal website and the form is converted to an email message and sent to our ticketing system. Recently, after a k1000 update, this tactic has stopped working and is actually blocking emails from being sent to the k1000. I have pasted the email format below and the ticket config that we currently use.

How can I change the email format to automatically detect the SUbmitter/impact/Origin?



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All Answers


You need line breaks in the email being sent to the appliance. Right now your variables are all on the same line.

Answered 11/26/2018 by: chucksteel
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