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Our company has been using case for about a year. And we are now seeing a glaring issue with our Inventory and Asset management. I would like to know how to take an Asset Type and link sub-categories or objects to it similar to a package. I.E: Device(Desktop) > Related Assets (Include KB/M, Monitor, etc.)

Additionally is it possible to setup the ability for an end-user to say "Order" a setup through the user console like a shopping cart?

Thank you in advance.

-CRK

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Assets can be related to other assets through the use of custom fields. In the Assets module, under Asset Types, you can edit the Computer asset type to add a field with a type that references the asset you want to relate. For your case, you will likely need to create a new Asset type, perhaps something like "Accessories" or "Computer Peripherals". That asset type can then be added to the computer asset type as a field.

Of course, you may not want to add this field to the computer asset type, it sounds like you want to create configurations that a user can choose, is that correct? In that case, you might want to create an asset type called "Computer Configurations" and then link "Computer Peripherals" to that. 

Once those are setup, you can create a custom ticket field in your service desk that will list those configurations in a single select dropdown. The key feature here is using a query for the select values, like this:
query: select ASSET.NAME FROM ASSET WHERE ASSET_TYPE_ID=16 ORDER BY ASSET.NAME ASC
Make sure you change the ASSET_TYPE_ID=16 to match the ID of the asset type that you want the user to select from. This unfortunately won't show all of the related assets in the service desk, but it is the closest that you can get.

I hope that helps answer your question.
Answered 03/06/2018 by: chucksteel
Red Belt

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