10/01/2015 2011 views
Our service desk is set up it works fine, except someone mentioned they replied to an email with a comment and it never showed on the ticket.  I had a few people try it out and the tickets never updated with their comments.  I have Accept email from unknown users checked and turned on customer responded ticket rules.  Was there something else I missed?
2 Comments   [ + ] Show comments


  • What email address are the replies sent to? Does that email go to the service desk queue? Also, the emails need to have the [TICK:1234] in the subject line, where 1234 is the ticket ID.
  • Thanks Chuck for your reply...I literally just figured out what it was. Office365 issue and email relay. Actually had nothing to do with Kace at all.

There are no answers at this time