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Is it possible in K1000 Ticket Service to set Work as required?

Hello everybody,

Is it possible to set the work register as required to close a Ticket?

Or is there another way to set time as required by a Ticket before you close it?

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Sorry it is the German Help Desk. But i hope you understand what i mean.


Best Regards,

Kevin


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Answers (2)

Posted by: DangoIT 5 months ago
White Belt
0

Has no one an answer? 

Posted by: Hobbsy 5 months ago
Red Belt
0

DanGo you can create a ticket rule that will add a default value into the work list for every ticket, if that works just set that up.


You can get away with writing to the HD_WORK table if you collect the Ticket ID in the array from the select statement. 

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