KACE Product Support Question
Is it possible to have a non-ticket owner close out tickets?
06/06/2016 1414 views
Since I'm setting up this queue for our maintenance department, i was wondering if it's possible to have a non owner close out a ticket.
Not all of our maintenance department use computers or anything to get their work orders. Their supervisors just print them out and hand it to them. When the WO is completed, they bring it back in signed and the supervisor closes out the ticket under the maintenance person's name.
Right now I can't seem to find any way to do this. Can a non owner close out a ticket on someone else's behalf?
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here is the SQL for the custom field
query: SELECT USER.FULL_NAME, USER.ID, USER_LABEL_JT.LABEL_ID FROM ORG1.USER USER INNER JOIN ORG1.USER_LABEL_JT USER_LABEL_JT ON (USER.ID = USER_LABEL_JT.USER_ID) WHERE USER_LABEL_JT.LABEL_ID = "181" ORDER BY FULL_NAME ASC
Insert the label ID into the query where I have highlighted
Answered 06/07/2016 by: Hobbsy