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Systems Management Question


is it possible to restore appliance to previous version

07/04/2018 503 views
Hi 

Accidentally  We clicked the update button in appliance page , now our appliance is updated to Version: 8.1.108, now none of our machines are updating the inventory,
is there any option to downgrade the appliance to previous version.

 Model: K1100s-ADV
 PowerEdge R420 (12G)

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Comments

  • Please check if all the services are running from the Support tab "Run diagnostic utilities"


Community Chosen Answer

1

I don't think you can roll-back in the k1000 to the previous version.

Unless it's a VM, in which case you can load a previous snapshot.

But...... do a little troubleshooting. It must be a small problem.

Restart the appliance......

Force an inventory from one of the machines......

Check the "amp.conf" from one of the machines to see which kace server it is pointing to......

Get in touch with support......

Answered 07/04/2018 by: akmagnum
Red Belt

All Answers

0
no, there is no possibility.
Please check the logs for errors, especially in the kagent.log on the client
Answered 07/04/2018 by: Nico_K
Red Belt

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