Is there a time since ticket was created field?

We use the ticketing system on the SMA. On the most recent update one of the ticket queue field names was changed to "Time Since Last Opened". It seems the field only begins tracking time after the ticket is changed to "In Progress". I don't believe this is supported, but we want to display a field in the ticket queue that represents all time since the ticket was created by the user, regardless of the status or at least a field that begins tracking time even it no changes have been made. Is there such a thing?

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Answers (1)

Answer Summary:
Posted by: Hobbsy 1 month ago
Red Belt

Top Answer

This is not standard and can only be achieved by a ticket rule to update the field that you want.

We have used code like this in previous implementations, if you want the code please contact me and I would be happy to share.

  • Yes please share. What information do you need from me? - smatyi@lsijax.com 1 month ago
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