IT Asset Management Database and other questions
Good day!
I'm new to KACE, and have inherited a KACE appliance which has Asset Management, however, the previous admin didn't manage any assets within the software. As a result, there are over a hundred thousand objects in the Asset Management database going back to when the software was first installed. Is there a way to wipe this data and start over, making sure that the assets are managed within KACE? Is there a list of best practices in using the asset management features?
In addition, is there any sort of configuration management database that works with KACE?
Thanks!
Answers (7)
Are you talking about Software assets or software shown under the inventory menu?
If you are talking about the later, then that is normal as that menu item is a list of every piece of software found on any machine when the agent checks in.
if you are talking about the former then heaven only knows what your predecessor was up to?! And yes as asset records it will be fine to just delete them.
If in doubt contact me and I will talk you through it on a call #wearequest
Thanks Hobbsy! I'll go ahead and delete the asset records, and let the agent pull in new information that can then be managed correctly.
I was in a similar position where KACE was full of "junk." When I got to software inventory I found thousands of records. You can click the Advanced Search button and under Category select Devices Affected. Then set it equal to zero. Then you can select all of those items and delete. I'd expect that will whittle the record count down quite a bit! I do this every week or so. Every time an application does an update the old version may show as zero. Hope this helps!
Thank you! Unfortunately, I can only display 1000 records at a time...is there any way to select all 36,000+ records? And once the old are cleared, how are new entries populated? Is there a discovery scan that is fired off?
HaHa! That is a problem. I had to do that around 20 times. Select them all and delete. Then the next screen and the next. You're only deleting items affecting no computers, meaning it isn't installed. Anything 1+ is installed on that many computers. That's what the advanced search is for. You may have that many "0" items and that's normal after so long. It's tedious but doable. Worth it in the end.
You could make a custom ticket rule to do it. You can make a ticket rule disabled, but still work with Run Now.
DELETE FROM software WHERE INSTALLED_COUNT = 0
Or something like that.
You could also contact KACE support, I'm sure they can get it cleaned out for you.
Thanks BNewland! Given the status of the assets database, plus a couple of others, I'll reach out to KACE support. Thanks again!