It won't work for me, either
I downloaded and ran it. The secure browser icon appeared on the desktop and I clicked it. It shaded and an hourglass appeared. After ~10 seconds everything went back to normal. I tried it again with the same results. I went to the program list and tried to initiate from there with same results. I restarted; no change. I unininstalled, restarted and re-downloaded and ran it. Same results.
It sounds like a great program. Can anyone help me get it to work?
It sounds like a great program. Can anyone help me get it to work?
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Answers (6)
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Posted by:
TThomas
13 years ago
Do you currently have Firefox installed?
What applications do you have running at Startup, such as AntiVirus, Firewall, etc..?
What applications do you have running at Startup, such as AntiVirus, Firewall, etc..?
Posted by:
thehancocks
13 years ago
Yes; Firefox is still installed.
I disabled Kaspersky.
Do you think Firefox is keeping it from running?
Thanks!
I disabled Kaspersky.
Do you think Firefox is keeping it from running?
Thanks!
Posted by:
TThomas
13 years ago
It shouldn't, as I have seen Secure Browser run beside other browsers just fine.
What specific version of Firefox is installed, and what Add-Ons do you currently have installed?
I will try to duplicate this and see what is causing this.
What specific version of Firefox is installed, and what Add-Ons do you currently have installed?
I will try to duplicate this and see what is causing this.
Posted by:
thehancocks
13 years ago
I'm running 3.5.11. Add-ons are FoxTab 1.3, Java quick starter 1.0, Kaspersky URL Advisor 9.0.0.736, Microsoft .NET Framework Assistant 1.2.1, PriceBlink 1.1, ReminderFox1.9.8.2 and Tempomail 1.0.12.
Thanks for your help!
Gary
Thanks for your help!
Gary
Posted by:
thehancocks
13 years ago
For what it's worth, the icon's target looks weird to me (but what do I know?) Here it is:
C:\Program Files\Dell KACE\Secure Browser (Firefox)\Secure Browser (Firefox with plugins)\Firefox\Files\C\Program Files\Mozilla Firefox
Could that have anything to do with the problem?
C:\Program Files\Dell KACE\Secure Browser (Firefox)\Secure Browser (Firefox with plugins)\Firefox\Files\C\Program Files\Mozilla Firefox
Could that have anything to do with the problem?
Posted by:
TThomas
13 years ago
We were finally able to re-produce this issue, and it has been logged. We had hoped to get the fix in the latest 5.1.1657 release, but it didn't make it in unfortunately.
The target for the shortcut is actually as expected, and shouldn't cause any issues.
-Trey
The target for the shortcut is actually as expected, and shouldn't cause any issues.
-Trey
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