KACE Product Support Question
ITNinja integration with K1000 Appliance
Hey guys! It doesn't seem that the ITNinja knowledgebase feature is active on our K1000 box. I want our Help Desk technicians to have this feature in Service Desk to help resolve tickets faster. I have scoured the web and the K1000 and cannot find any information on how to activate the feature. Any help or guidance is appreciated! Thanks!
On Dell KACE website:
ITNinja.com is an independent IT administrator forum managed by Dell. It provides a comprehensive database of systems management information and best practices. The K1000’s service desk is integrated with ITNinja.com to provide context-relevant information to you and your organization’s end users. This integration helps make your help desk more effective by enabling end users to resolve many issues on their own without submitting a ticket, and by providing you valuable information to help you resolve tickets faster.