KACE Product Support Question

K1 - Changing "Category" field names in Ticket Queues

05/29/2020 145 views

Hi Guys

Is it possible to change the "Category" field to a different name in the configuration of ticket queues

I would like to change "Category" to "Location".

Is this hard coded in the k1 or is there a way to change it?

Best Regards

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Answer Chosen by the Author


If what you are asking is .... I don't need multi level categories, can I use the category structure to hold my hierarchical locations, then yes you can, you will just need to change the field label from Category to Location and you can use it in that way. You do need to be aware that your reporting will need to be changed so you get the correct data, as the main DB backend cannot be changed as mentioned in the other answer.

The location view as found in your asset section, is in fact "smoke and mirrors" with it's structure and Locations are actually stored in a flat file format on the database, with the UI making it look like their are parent and child locations. What this does mean is that you can create a lookup in your ticket view that references or pulls location data from the Asset table if you wanted to use that, but it is in flat file format, so you will get a complete list of all locations regardless of their level within the hierarchy.

Hopefully that information also helps.

Answered 05/29/2020 by: Hobbsy
Red Belt

All Answers


Unfortunately,  this is not an option at this time in the product.. If  it did exist,  it would be located here. "Service Desk › Configuration › Service Desk Settings"

You may want to put in a suggestion to have it added to the product in a future release.


Answered 05/29/2020 by: KevinG
4th Degree Black Belt

  • Thanks, Kevin G.
    I know I can use the category structure to hold my hierarchical locations. In fact, you can use it for just about anything....products,
    locations, colours........ etc.
    I actually meant changing the actual Title "Category" to something else. But I assume this is hardcoded in Kace...right?

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