Systems Management Question
K1000 failing to patch (solved)
I just recently migrated our K1000 from and old R610 to a newer R430 box. I know, we're behind the times not using a virutal box.
After the migration everything went really smoothly until today when we went to push patches. Now everything is spitting a handshake error, and when I go to download patch signatures they are failing.
The patch download log is as follows
So it looks like it is having a tough time reaching service.kace.com? I was wondering if this is a setting on the kbox or with our internal network. Currently the settings for SSL on kace is port 80 access is enabled, but SSL is not enabled. Would I need to enable that since it's port 443? Also, if I do why wouldn't this migrate with the rest of the setting on the K1000? Or should I reach out to our networking dept to look into this, as the IP address for our box did change post migration.
Thanks for any help.
Answer Chosen by the Author
Make sure your license doesn't show as expired or maybe you are getting a Patch Subscription expired message in the Patch Download Section or the Patch Download Log, if not then...
I'm 99% convinced, that's a Firewall issue, read this:
Even if you have the same name and IP for the new BOX, there are firewalls who can filter or target MAC Addresses, so your new MAC Address is being blocked.
Also, check this:
The Appliance has a built in cURL test tool, Go to Settings › Support › Diagnostic Utilities, select the CURL Test from the dropdown menu, and type https://service.kace.com , and click RUN NOW.
The output should look like this:
If not, then something in between the KACE SMA and the outside world is blocking it.