K1000 O365 OAuth credential not working

Today we upgraded to v10.2.234, enabled SSL, and created the Office365 credential to use OAuth authentication for our service desk mailboxes. Unfortunately, messages are continuing to build up in our mailbox instead of being pulled into Kace. I have a ticket open with Quest support. Has anybody tried using this new authentication in Kace yet?

3 Comments   [ + ] Show comments
  • Do you have a Support Request number handy?
    Can you please click the enable tether button in 10.2 that will automatically apply a key to your appliance.
    This will allow KACE to further investigate. - KevinG 1 year ago
  • SR Number:4720041
    I attempted to send the tether key via an email reply Friday, but none of those messages were added to the request for some reason. Due to the length of the tether key I broke it into two notes added to the request. - JonHall 1 year ago
  • Hi @JonHall, I'm testing something in my sandbox kace.... following that same KB article.

    Do you remember if you have SMTP enabled in Network Settings and inside each queue?

    Or migrating to Oauth authentication, means we can get rid of smtp settings? - Channeler 1 year ago
    • We have SMTP still active for each queue. I believe OAuth is just for retrieving messages. Maybe it was kept that way in case we want different sending and receiving accounts for some reason? - JonHall 1 year ago

Answers (3)

Answer Summary:
Posted by: KevinG 1 year ago
10th Degree Black Belt

Hi Jon,

Can you check that email is now working.

  • I don't know what changed since working with support until after 5 yesterday, but it's working! - JonHall 1 year ago
    • I applied a fix to your appliance. Thanks for the confirmation that it is now working. - KevinG 1 year ago
      • do you recall the hot fix that was applied? - SandMan005 11 months ago
      • KevinG, we are having the same issue here, what fix did you apply . we are on 11.0.273 + hotfix 11 email update - 2Leo 5 months ago
  • @SandMan005 - Unfortunately, I never found out. Maybe @KevinG can assist? - JonHall 11 months ago
    • I'd like to know too. We have two issues with Oauth. 1. In Azure, must set app reg to multitenant. We think this is an unnecessary security risk. 2. Mail is not deleted, its just marked read. - barchetta 11 months ago
Posted by: 2Leo 5 months ago
Senior White Belt

Did you get a resolution, seeing the same issue here, had ticket open for over a week and our tech-rep has no idea 

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