KACE Product Support Question
K1000: Problem with browsing LDAP
08/13/2018 548 views
I am a new user of this forum, and a new user of KACE. We are experiencing an issue with LDAP browsing that I was hoping to get some guidance on from the pros here. I've been reading "K1000 Patching - Setup, Tips & Things I Have Learned (LDAP, Smart Labels, SQL Reports)" by J. Verbosk and it has been very enlightening.
The problem is as follows: When I perform a search of LDAP using built-in criteria in the "Search Base DN" field, and then enter my Search Filter, I get good results. However, if I enter custom data, such as "DC=<OUR DOMAIN>,DC=COM,OU=<AN OU>" and then enter anything (or nothing) into the Search Filter, I get zero results. If I then hit the "Browse" button, I can see what the problem is. For some reason, KACE is entering a random space in the "OU" information I entered. And it doesn't matter if I put the entry in quotation marks. Same thing happens. For example, if I entered "OU=MY ENTERED OU," in the results window, if I click the browse tree, I would see "OU=MY ENTE RED OU." Note the space in "ENTERED."
Has anyone seen this? It's very frustrating. Any advice is gladly welcomed!
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