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KACE Product Support Question


K1000: Problem with browsing LDAP

08/13/2018 548 views
I am a new user of this forum, and a new user of KACE.  We are experiencing an issue with LDAP browsing that I was hoping to get some guidance on from the pros here.  I've been reading "K1000 Patching - Setup, Tips & Things I Have Learned (LDAP, Smart Labels, SQL Reports)" by J. Verbosk and it has been very enlightening.  

The problem is as follows:  When I perform a search of LDAP using built-in criteria in the "Search Base DN" field, and then enter my Search Filter, I get good results.  However, if I enter custom data, such as "DC=<OUR DOMAIN>,DC=COM,OU=<AN OU>" and then enter anything (or nothing) into the Search Filter, I get zero results.  If I then hit the "Browse" button, I can see what the problem is.  For some reason, KACE is entering a random space in the "OU" information I entered.  And it doesn't matter if I put the entry in quotation marks.  Same thing happens.  For example, if I entered "OU=MY ENTERED OU," in the results window, if I click the browse tree, I would see "OU=MY ENTE RED OU."  Note the space in "ENTERED."

Has anyone seen this?  It's very frustrating.  Any advice is gladly welcomed!
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Comments

  • I see the space, too, but it doesn't affect the search results. In fact, it's always after the 25th character in the line, whether I search or browse. Why? I don't know.

    When you're searching, do you get
    Error,No Entries Found:
    or
    No Matching Entries Found:
    ?
    • I get "No Matching Entries Found:" Also, when I simply browse, I do not see the space. I'm trying this every way I can think of to try, and I get no results when searching anything with a custom search.
      • Can you find the results your looking for with a different LDAP tool?

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