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KACE Product Support Question


K1000 Service Desk Queue for a different department

09/16/2016 1732 views
Dear Service Desk Queue champions,

Good afternoon everyone! My name is Chris Murdaugh and I am the Systems Administrator for an automotive dealer in Columbia, SC. I want to create a queue for an approval process for a different department in our company that is completely separate from our Service Desk queue. Is it possible to create a new queue that has completely separate ticket numbers. Initially my new test queue is using the next available ticket number that the Help Desk queue is using. Do you guys have any recommendations or advice on separating the queues? Thanks for your help!

Chris
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Hello, unfortunately even though you created a different queue the ticket number generator remains to be one per organization. A possible solution or alternative to your problem would be to request an Organizational license for your K1000 and create a different organization where you can create another service desk with other queues. You may want to view the following KB article: https://support.software.dell.com/k1000-systems-management-appliance/kb/113836

Answered 09/16/2016 by: Ericenri
Senior Purple Belt

  • My KACE specialist was able to give me the org license. Thanks for your help!

    Chris
 
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