/build/static/layout/Breadcrumb_cap_w.png

K1000 Service Desk Queue for a different department

Dear Service Desk Queue champions,

Good afternoon everyone! My name is Chris Murdaugh and I am the Systems Administrator for an automotive dealer in Columbia, SC. I want to create a queue for an approval process for a different department in our company that is completely separate from our Service Desk queue. Is it possible to create a new queue that has completely separate ticket numbers. Initially my new test queue is using the next available ticket number that the Help Desk queue is using. Do you guys have any recommendations or advice on separating the queues? Thanks for your help!

Chris

0 Comments   [ + ] Show comments

Answers (1)

Answer Summary:
Posted by: Ericenri 6 years ago
Senior Purple Belt
2

Top Answer

Hello, unfortunately even though you created a different queue the ticket number generator remains to be one per organization. A possible solution or alternative to your problem would be to request an Organizational license for your K1000 and create a different organization where you can create another service desk with other queues. You may want to view the following KB article: https://support.software.dell.com/k1000-systems-management-appliance/kb/113836


Comments:
  • My KACE specialist was able to give me the org license. Thanks for your help!

    Chris - cmurdaugh 5 years ago

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ