/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


K2000 RSA - Google Earth & iTune Bonjour not installing

07/11/2012 3774 views

For some reason on all of my RSA boxes, I've synced them and it says it synced successfully - but Google Earth and iTunes Bonjour don't seem to install properly for some reason. I'm not sure why - I've tested this in multiple locations off of several RSA's, but it never works. It works fine from the main K2000 box - so I'm not sure what could be the problem. 

 

Any suggestions? I believe Google Earth and Bonjour are both zipped, with the KBOX asking to run a batch file from within (standard msiexec.exe /i install.msi /quiet, etc)

Answer Summary:
0 Comments   [ + ] Show comments

Comments



Community Chosen Answer

3

compare:

\\k2\peinst\applications\id#\contents

to

\\rsa\peinst\applications\id#\contents

are they exactly the same?

If not, reupload the installer, then about 3 minutes later click on save for the application.  Then sync your rsa and compare the directories again.

Corey
Lead L3 Enterprise Solutions Engineer, K2000
If my response was helpful, please rate it!

Answered 07/11/2012 by: cserrins
Red Belt

  • Nope - the RSA is missing a bunch of files. I've created a new postinstallation task and reuploaded the zip file. To dugullett's comment, I've confirmed that they're both zip files containing a bunch of files, and a batch file that executes the installation of the MSI.

    Will try reimaging again.
  • Just compare the files after syncing. We've seen this issue from time to time, the resolution is to:
    reupload the installer, then about 3 minutes later click on save for the application. Then sync your rsa and compare the directories again.

    Corey
    Lead L3 Enterprise Solutions Engineer, K2000
    If my response was helpful, please rate it!

All Answers

2

When you say "I believe" I would probably start there. If anything just rebuild them from scratch. 

Also, take the msi you have zipped and see if it will install manually.

Answered 07/11/2012 by: dugullett
Red Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ