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K3000 - 'Error: 'email' field has not been set

Hi guys, I have created a profile in which I configured only the Exchange ActiveSync. There I typed the ActiveSync host and I checked the SSL checkbox. I saved the profile and since then I am trying to install it to a device and I always get this error message:

There was an error installing the profile.
--- Error - Batch cmd: '/devices/8/install_profile?prof_id=18&signed=false'. Device id '8' Msg: 'Error: 'email' field has not been set in the 'devices' DB table. Profile install cancelled.'

Do you have any idea what may causes this?

 

Thanks in advance.


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Answers (1)

Answer Summary:
Posted by: elvenil 10 years ago
Senior Purple Belt
0

OK, here is the solution. For my tests I was using an AD account which didn't have a mailbox. After I created a mailbox for my testing account and after I tried to install the profile again, it worked perfect.

 

Thanks John form Dell CS!

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