Kace 7.0.763 agent

Windows 10 64 version 1607.  Agent 7.0.763   The agent is putting the desktop in a reboot loop.  When the user presses CTL ALT DEL to log in.   A box shows up with OLS Running Scripts,  It looks as though a few scripts run then reboots the machine.  If the user has enough time to login they are prompted with your machine is about to be restarted by the administrator.   I had to remove the agents from the desktops to stop the loop.

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  • Have you scheduled any scripts through K1 that are running at login ? - AbhayR 4 years ago
  • none of my own, the only scripts enabled are:
    Kontainer Status
    K1000 Scripting updator - fisharima 4 years ago
  • what about any Managed Installations running "At bootup" or "After login"? - JasonEgg 4 years ago
  • none, this has been a working environment used mostly to rollout windows 10 patches. first thought it was the latest MS patches KB4014329 and KB4013429. Initally rolled those back but the workstations still got agent box and after entering credentials immediately received the prompt (Your about to be signed out Restarted by administrator) only fix was to remove the agent. - fisharima 4 years ago
  • I have checked scrpts and managed installations and nothing is enabled or running. - fisharima 4 years ago
  • Does it loop even if disconnected from the network? - JasonEgg 4 years ago
  • Another troubleshooting idea: Go to Settings > Support > Display Agent task status. Search for the computer and you may be able to see what it last run. You might want to try booting the computer while watching that page (you can also view active processes on "View Agent command queue") - JasonEgg 4 years ago
  • Disconnecting from the network was one of the ways - fisharima 4 years ago
  • Disconnecting from the network was one of the ways around the issue but it did not work on all the machines a few would still loop even when disconnected. One way i was able to get people logged in was to make a Remote Desktop connection from another PC. It would prompt the script but not reboot the machine. I would then disconnect and let the user enter their credentials and successfully log in. - fisharima 4 years ago
  • I have since rebooted the Kbox and have a test bed of 5 PCs. I manually installed the 7.0 client back on the PCs and have successfully pushed the 2 initial MS patches back out without reboot loops and no kbox prompt at log in. Updates to follow but for now I dont have the confidence it is ultimately fixed. - fisharima 4 years ago

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