KACE Product Support Question
Kace agent not checking in on Windows 10 1903
I have a brand new Dell and I've upgraded to windows 10 1903.
I install the agent and see the inventory task run but the machine never shows up under devices.
I'm on agent version 9.1.204
Server version 9.1.317
No Virus software or firewall enabled.
Any clue on what I can do to figure out what is going on?
Answer Chosen by the Author
Build 1903 has some changes in the way it reports information to the WMI queries....
This causes an XML file the agent needs to become unreadable by KACE.
I believe 1903 will be supported in version 10, but I would recommend contacting KACE Support, maybe you could upgrade to a BETA version if you wish, or apply a temporal fix.
Community Chosen Answer
I had the same issue on devices that were upgraded from 1809 -> 1903.
There is now a KB available with the hotfix: https://support.quest.com/fr-fr/kace-systems-management-appliance/kb/292130/potential-inventory-failure-on-windows-10-1903-systems-running-on-late-models-of-certain-hardware-vendors?kblang=en-US
After applying the hotfix, my new and upgraded devices were checking in again.