KACE Product Support

Have you looked at the device's event logs? I've found answers in there at times for failed installations - DaveMT 5 years ago

If you save the managed install again it will reset the failed attempts and try again. At that point force an inventory on a machine and it should try the managed install. Check the event logs on the machine. If you aren't sure where in the process your task is failing, then you can always build logging into your batch file to record steps along the way. - chucksteel 5 years ago

I found these articles very helpful:
1.https://support.quest.com/kb/114922/troubleshooting-managed-installs

2. https://support.quest.com/kace-systems-management-appliance/kb/133819/reading-the-kagent-log-managed-install - mulimotola 5 years ago

Just tried again (saved the install so it tried again) and same thing - installed on a few machines but the majority of them are "not installed (attempt A of B) or just "not installed"). Checked event viewer, one machine had no errors or even KACE events, but another had:
"The Quest KACE One Agent service terminated with the following service-specific error:
The system cannot find the file specified"

Is there a way to see what file it's looking for? Since it IS installing on some machines I'm thinking its not an issue with the package itself. Does KACE download the managed installs somewhere? For example SCCM downloads all deployed packages to a specific directory on the endusers machine. It would be helpful to check to see if the install is actually making it to peoples machines. If not that would explain the file not found thing. Maybe there is something else going unrelated to KACE: machines being turned off or going to sleep or something preventing the K1000 from communicating with them. - winterelegy 5 years ago