KACE Product Support Question

KACE Scripting Snooze Functionality Not Working (Mac)

06/14/2017 1213 views

This problem is only happening with our Macs - the script that runs is as follows:

sudo shutdown -r +1

Essentially, when a Mac user receives our reboot script (if they fall into the uptime > 3 days smart label I've created), they'll receive a notification window, allowing them to click OK or Snooze. The timeout action is set to Snooze and I've encountered the same behavior every time. A user clicks snooze, the script runs. The user is away from their computer and the notification times out, the script runs. I re-created the script and only tested with my machine last night. When I let the notification time out, the script runs and reboots the computer. 

Currently, I'm running 7.1.149 w/ Agent version 7.1.62.

I'd be grateful for any assistance with this matter.
0 Comments   [ + ] Show comments


All Answers

The last I heard, this was a known issue given the designation "K1-18914". I haven't checked if it's resolved in 7.1.

I have a workaround where I delete the 'snoozed' file periodically. It's located at: /Library/Application Support/Dell/KACE/data/snoozed.pbf
Answered 06/27/2017 by: JasonEgg
Red Belt

This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ