Kace Service Desk Submitter notification
Setting up Kace Service Desk and have a queue created. got notifications to queue owners to work. the submitter gets notification on owner change . the submitter does not get email notification when submitting the ticket via the portal. the option is checked off. Version: 11.1.263
"i would agree with the logic, but if there is a check box that says Submitter is to get notification when "New Ticket Via Portal" is checked off then they should. If that is not the case, why have the checkbox even there"
Yeah well, agreed,. but that appears to be the way it is. I just received a report that this occurs in our 11.2 k1000. Maybe 12.0.. Sometimes there are trinkets that arent reported in release notes. At least 12. fixes the dreaded all queues search.. dear lord that took a long time.