Kace SMA 12 accented letters issue


Kace SMA version 12 update was supposed to fix the following issue K1-31784 (Accented letters in the subject of an email sent to a Service Desk queue were replaced with question marks '?'.)

The problem is fixed but now the accents are replaced by this (éà èà éà èéà èà éüöäüöäü) in the subject of the ticket instead of (éàèàéàèéàèàéüöäüöäü)


Do you have a solution?

Best Regards 




la mise à jour de Kace SMA en version 12 devait corriger l'issue suivante K1-31784 (Accented letters in the subject of an email sent to a Service Desk queue were replaced with question marks '?'.).

Le problème est bien corrigé mais maintenant les accents sont remplacé par ceci (éà èà éà èéà èà éüöäüöäü) dans le sujet du ticket au lieu de (éàèàéàèéàèàéüöäüöäü)

Avez-vous une solutions ?



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Answers (3)

Answer Summary:
Posted by: Nico_K 2 months ago
Red Belt

Please open a support ticket.

Posted by: KevinG 2 months ago
Red Belt

Please open support ticket with the following additional information.

What is the email client used to send the email?

What is service desk queue protocol for the incoming email?  IMAP, Pop3, Office365 OAuth, Gmail OAuth or SMTP?
Is the email plain text or HTML?

Are you using UTF-8 for the email encoding?

Posted by: samijuke 2 months ago
White Belt


thank you for your answer, I open a ticket with the additional information 

Have a nice day

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