Knowledge Base article attachments do not attach to tickets

This was asked previously but the user was told a patch was needed. Considering this was back in 2013, I would think it does not apply anymore.

When we attach a KB article to a comment in a Service Desk ticket, the only thing that attaches is the body of the article, not our PDF attachments that include guides and other information.

We are running the most recent release of 7.0

Any ideas.

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  • I have the same issue - have you had any luck solving this? - astrid 3 years ago

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