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konea service failed/konea created failed

In my environment, almost all agents are disconnected, after checking the Konea service can't run. and have trouble running it. I just found this and it's stuck. Is there a way other than reinstalling the agent?

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Answers (2)

Posted by: KevinG 1 month ago
Red Belt
0

Have you tried to install the Agent on a Windows physical or virtual machine with just Windows installed to test?

 Anti-virus or other security software installed in the Windows device may be preventing the Agent executable's from being installed correctly or running.

I suspect this may be an AV issue.


What version of SMA?

What version of Agent?

What version of Windows?


Comments:
  • Thank you,
    I installed Agent version 7.2. only failed on konea service
    apart from anti-virus are there any other issues? because AV is not installed on the device - Daniel Thenu 1 month ago
Posted by: KevinG 1 month ago
Red Belt
0

To provide you with additional assistance, please provide the answer to all the questions in the previous reply.


You are using a unsupported version of the Agent,  depending on the version of the SMA (Kace Appliance) the Agent may not long work with the server version you are using.

https://support.quest.com/kace-systems-management-appliance/lifecycle


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