KACE Product Support Question
Laptop service tags being incorrectly changed by KACE
03/08/2017 1026 views
We've been having an issue where the service tag of a laptop asset is getting changed (incorrectly). When I check the machine, the serial number in the BIOS has not been changed. The agent seems to be pulling the new (and incorrect) service tag from another machine that was or is assigned to the same user, so I end up with 2 assets that have identical service tags (but one of them is wrong).
Any ideas on why this is happening?
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My first thought is that you have duplicate KUIDs on your systems. Do you image machines, and if so, do you remove the KUID before creating your image?
Answered 03/09/2017 by: chucksteel