Last Escalated Filter
I'm trying to figure out what can be entered in the filter for Last Escalated. Based upon this I assume it's about escalating tickets. Can anyone tell me what are the appropriate responses is in the field.
What I'm trying to see if it's possible to create a rule where if a ticket meets a certain period of time in the ticket escalation, it can change the status of the ticket or assign it.
What I'm trying to see if it's possible to create a rule where if a ticket meets a certain period of time in the ticket escalation, it can change the status of the ticket or assign it.
1 Comment
[ + ] Show comment
Answers (0)
Please log in to answer
Be the first to answer this question
Rating comments in this legacy AppDeploy message board thread won't reorder them,so that the conversation will remain readable.
I have been searching for the answer to this question for some time now.
Does anyone have an answer? - dsykes 8 years ago