05/08/2015 3532 views

I am pretty new to Kace and just recently rolled out Service Desk to my users.  I have LDAP set up for my K1000 for user login.  Most of my users can log in without issue.  But a few can't, getting "Login Failed: Incorrect LDAP user name or password." error.  

I verified that they are listed users and forced a sync.  The ones with this issue said it has been about a month since they changed passwords (we force a change at 3 months).

Any ideas on how to resolve this?

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Did you also check the K1000 Log. http://K1000/adminui/settings_logs.php
Answered 05/12/2015 by: aragorn.2003
Red Belt