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Looking to write a script that will input data entered into 1 field (username) into a separate field (Title)


Want data entered in this field 

N6ZqeiQ03jYAAAAASUVORK5CYII=

to be copied here

P8Dam4nFBCWHhMAAAAASUVORK5CYII=


0 Comments   [ + ] Show comments

Answers (3)

Posted by: JasonEgg 3 years ago
Red Belt
0

Would you want that to happen only during one step of the process? OR do you want the ticket title to change whenever the username field changes?

Posted by: jbrower@sanmarcostx.gov 3 years ago
Senior White Belt
0
really only need it to happen once since the username should not be changed after ticket is created

Comments:
Posted by: barchetta 3 years ago
4th Degree Black Belt
0

This is a 2 month old question but this relatively simple:

HD_TICKET.CUSTOM_FIELD_VALUE9 =HD_CUSTOM_FIELD_VALUE15


In this case we are copying 15 into 9.


(USE WHATEVER FIELD NAMES HAVE YOU, ON SAVE)


we do this all the time because kace doesnt care about process tickets in multiple queues.  Accept we use parent.custom.field


Use a where statement like

HD_TICKET.CUSTOM_FIELD_VALUE9 = null

 
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