Make service accessible externally
Hello,
I've been asked to make the service desk accessible externally. I plan to simply publish the site onour firewall but is there anything else i need to take into consideration?
Thanks
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Answers (3)
Answer Summary:
If the K1 is going to be publically accessible, you should speak with customer support about using SSL. If you just want to allow external tickets for submission, your other option is to allow internal users in via LAN or VPN, and to allow external users to use email by setting the flag to allow unknown email addresses. Just be aware that if you do this, you should also create rules to protect against mail loops and spam by limiting the number of emails that can arrive from the same address in a specific timespan.
If the K1 is going to be publically accessible, you should speak with customer support about using SSL. If you just want to allow external tickets for submission, your other option is to allow internal users in via LAN or VPN, and to allow external users to use email by setting the flag to allow unknown email addresses. Just be aware that if you do this, you should also create rules to protect against mail loops and spam by limiting the number of emails that can arrive from the same address in a specific timespan.
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Posted by:
philologist
11 years ago
If you just want to allow external tickets for submission, your other option is to allow internal users in via LAN or VPN, and to allow external users to use email by setting the flag to allow unknown email addresses. Just be aware that if you do this, you should also create rules to protect against mail loops and spam by limiting the number of emails that can arrive from the same address in a specific timespan.
Comments:
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It is only for internal users, but want it publicly facing so users can log tickets and access the knowledge base from wherever they are (VPN details are in the KB for example) we use LDAP authentication on the K1100 and have Forefront TMG as our firewall, could we delegate authentication to the firewall in this case or will K1100 only accept it via it's own form?
Thanks
Ben - BennyGold 11 years ago
Posted by:
bkelly
11 years ago
What product are you using? Are you referring to the K1000 Service Desk?
Comments:
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yes, the K1000, sorry - BennyGold 11 years ago
Posted by:
dchristian
11 years ago
If the K1 is going to be publically accessible, i would apply SSL.
