06/27/2019 221 views

Is there any way to tell why a managed install failed? I haven't come across anything yet, but I have one install that has failed more than it succeeded and I need to know why.

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Community Chosen Answer


You will need to review the KAgent logs inside the target device.

Here is an extensive article in regards troubleshooting managed installations:


-Is the payload being transferred to the device?
-Maybe the Software requires admin rights, and the SYSTEM account is not enough to install it
-Maybe is not properly configured and the setup process is stuck.

Are things to answer to narrow it down.

Answered 06/27/2019 by: Channeler
Red Belt

All Answers


Add the logging switch to your MI command

Go to a failed machine and manually run the install with logging enabled and no silent switch. 

A lot of the times it can also be you are missing a prerequisite and a silent install tells you nothing and does nothing.

Answered 06/27/2019 by: SMal.tmcc
Red Belt