/build/static/layout/Breadcrumb_cap_w.png

Software Deployment Question


Managed Installs via User Downloads

04/05/2020 439 views

I think i'm doing something wrong - i use MIs to distribute our software, but I'm getting to a point where it would be very helpful to have them available via user downloads. 

I've gone into the Service Desk section of the admin console, and made the MI available to users, but when i look at the MI as a user in the software download section, i don't get anything to actually run the install. it just gives me a cancel button.

I know i've done this before but don't understand what i'm missing.

1 Comment   [ + ] Show comment

Comments

  • Hi, I would need more information on the MI. How did you setup the supported Operating systems? What is the software your are trying to deploy and the command swithes?
    Otherwise you can try to use the msi directly, not pointing to a MI but to a software entry with the associated MSI, enter in the command line the "filename.msi" only and test. The user should get the installation dialog and can run the install. If this works, start playing with the right command lines.

All Answers

0

It sounds as if you have done everything correctly, as you should only be able to add existing MI's into the portal, there must be a payload attached. I set this up on my system and had no issues, I got a download button straight away. The only other thing you might want to do is use the "restrict user access by label" option, so add the user to a label and mark the installation as available to that user label to see if that gives a different result?

Answered 04/07/2020 by: Hobbsy
Red Belt

  • My appliance was .... off? wonky? i updated from 10.0.290 to 10.1.99, and all of a sudden things are magically working.
 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ