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Software Deployment Question


MSI failing to install when launching MSI alone

01/18/2017 2545 views

I have a vendor MSI that is failing when launching to install the app. Previous MSI version installs without issue. When launching directly from the MSI, I am getting an error stating that it cannot find a file and shows the file path being the one from where I am initiating the MSI install. In other words, if I place the MSI on the desktop and install from there, an error message pops up stating:

 

“ Error 1309. Error reading from file: C:\Users\username\Desktop\WinRoot\Account Ability\...\setup.exe.    Verify that the file exists and that you can access it.”

 

It doesn’t matter where I place the MSI, it returns the error with the path from where the MSI was launched. I would like to know what is causing this and of course, how it can be fixed. I can only use an Installshield transform for making any behavior changes for the MSI and am not able to make any changes to the vendor MSI, can only be done through transform. Any help is greatly appreciated!



Windows Error log:

=== Verbose logging started: 1/18/2017  10:42:16  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (D4:5C) [10:42:16:289]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (D4:5C) [10:42:16:289]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (D4:E4) [10:42:16:289]: Resetting cached policy values
MSI (c) (D4:E4) [10:42:16:289]: Machine policy value 'Debug' is 0
MSI (c) (D4:E4) [10:42:16:289]: ******* RunEngine:
           ******* Product: Account Ability 2016 Tax Form Preparation.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (D4:E4) [10:42:16:304]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (D4:E4) [10:42:16:304]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (c) (D4:E4) [10:42:16:304]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\EUC Packaging\Desktop\Account Ability 2016 Tax Form Preparation.msi' against software restriction policy
MSI (c) (D4:E4) [10:42:16:304]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (c) (D4:E4) [10:42:16:304]: SOFTWARE RESTRICTION POLICY: C:\Users\EUC Packaging\Desktop\Account Ability 2016 Tax Form Preparation.msi is not digitally signed
MSI (c) (D4:E4) [10:42:16:382]: SOFTWARE RESTRICTION POLICY: C:\Users\EUC Packaging\Desktop\Account Ability 2016 Tax Form Preparation.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (D4:E4) [10:42:16:413]: Cloaking enabled.
MSI (c) (D4:E4) [10:42:16:413]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (D4:E4) [10:42:16:429]: End dialog not enabled
MSI (c) (D4:E4) [10:42:16:429]: Original package ==> C:\Users\EUC Packaging\Desktop\Account Ability 2016 Tax Form Preparation.msi
MSI (c) (D4:E4) [10:42:16:429]: Package we're running from ==> C:\Users\EUC Packaging\Desktop\Account Ability 2016 Tax Form Preparation.msi
MSI (c) (D4:E4) [10:42:16:445]: APPCOMPAT: Compatibility mode property overrides found.
MSI (c) (D4:E4) [10:42:16:476]: APPCOMPAT: looking for appcompat database entry with ProductCode '{64850120-73A6-48A4-B638-E7E4F9FE7F5D}'.
MSI (c) (D4:E4) [10:42:16:476]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (D4:E4) [10:42:16:803]: MSCOREE not loaded loading copy from system32
MSI (c) (D4:E4) [10:42:17:037]: Machine policy value 'TransformsSecure' is 0
MSI (c) (D4:E4) [10:42:17:037]: User policy value 'TransformsAtSource' is 0
MSI (c) (D4:E4) [10:42:17:037]: Machine policy value 'DisablePatch' is 0
MSI (c) (D4:E4) [10:42:17:037]: Machine policy value 'AllowLockdownPatch' is 0
MSI (c) (D4:E4) [10:42:17:037]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (D4:E4) [10:42:17:037]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (D4:E4) [10:42:17:037]: APPCOMPAT: looking for appcompat database entry with ProductCode '{64850120-73A6-48A4-B638-E7E4F9FE7F5D}'.
MSI (c) (D4:E4) [10:42:17:037]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (D4:E4) [10:42:17:037]: Transforms are not secure.
MSI (c) (D4:E4) [10:42:17:037]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Windows\Logs\AccountAbility25.00P01.log'.
MSI (c) (D4:E4) [10:42:17:037]: Command Line: CURRENTDIRECTORY=C:\Users\EUC Packaging\Desktop CLIENTUILEVEL=0 CLIENTPROCESSID=980
MSI (c) (D4:E4) [10:42:17:037]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{305257DA-4CCD-42DA-857E-458E135B0DFB}'.
MSI (c) (D4:E4) [10:42:17:037]: Product Code passed to Engine.Initialize:           ''
MSI (c) (D4:E4) [10:42:17:037]: Product Code from property table before transforms: '{64850120-73A6-48A4-B638-E7E4F9FE7F5D}'
MSI (c) (D4:E4) [10:42:17:037]: Product Code from property table after transforms:  '{64850120-73A6-48A4-B638-E7E4F9FE7F5D}'
MSI (c) (D4:E4) [10:42:17:037]: Product not registered: beginning first-time install
MSI (c) (D4:E4) [10:42:17:037]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (D4:E4) [10:42:17:037]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (D4:E4) [10:42:17:037]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (D4:E4) [10:42:17:037]: Adding new sources is allowed.
MSI (c) (D4:E4) [10:42:17:037]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (D4:E4) [10:42:17:037]: Package name extracted from package path: 'Account Ability 2016 Tax Form Preparation.msi'
MSI (c) (D4:E4) [10:42:17:037]: Package to be registered: 'Account Ability 2016 Tax Form Preparation.msi'
MSI (c) (D4:E4) [10:42:17:037]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (D4:E4) [10:42:17:037]: Machine policy value 'DisableMsi' is 0
MSI (c) (D4:E4) [10:42:17:037]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (D4:E4) [10:42:17:037]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (D4:E4) [10:42:17:037]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (c) (D4:E4) [10:42:17:037]: Running product '{64850120-73A6-48A4-B638-E7E4F9FE7F5D}' with elevated privileges: Product is assigned.
MSI (c) (D4:E4) [10:42:17:037]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\EUC Packaging\Desktop'.
MSI (c) (D4:E4) [10:42:17:037]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'.
MSI (c) (D4:E4) [10:42:17:037]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '980'.
MSI (c) (D4:E4) [10:42:17:037]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (c) (D4:E4) [10:42:17:037]: TRANSFORMS property is now:
MSI (c) (D4:E4) [10:42:17:037]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\Users\EUC Packaging\AppData\Roaming
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\Users\EUC Packaging\Favorites
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\Users\EUC Packaging\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\Users\EUC Packaging\Documents
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\Users\EUC Packaging\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\Users\EUC Packaging\AppData\Roaming\Microsoft\Windows\Recent
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\Users\EUC Packaging\AppData\Roaming\Microsoft\Windows\SendTo
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\Users\EUC Packaging\AppData\Roaming\Microsoft\Windows\Templates
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\Users\EUC Packaging\AppData\Local
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\Users\EUC Packaging\Pictures
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\Users\EUC Packaging\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\Users\EUC Packaging\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\Users\EUC Packaging\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\Users\EUC Packaging\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\Users\EUC Packaging\Desktop
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (c) (D4:E4) [10:42:17:037]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
MSI (c) (D4:E4) [10:42:17:037]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (c) (D4:E4) [10:42:17:037]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (c) (D4:E4) [10:42:17:053]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (c) (D4:E4) [10:42:17:053]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (c) (D4:E4) [10:42:17:053]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (D4:E4) [10:42:17:053]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Windows User'.
MSI (c) (D4:E4) [10:42:17:053]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (D4:E4) [10:42:17:053]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\Users\EUC Packaging\Desktop\Account Ability 2016 Tax Form Preparation.msi'.
MSI (c) (D4:E4) [10:42:17:053]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\Users\EUC Packaging\Desktop\Account Ability 2016 Tax Form Preparation.msi'.
MSI (c) (D4:E4) [10:42:17:053]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (c) (D4:E4) [10:42:17:053]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'C:\Users\EUC Packaging\Desktop\'.
MSI (c) (D4:E4) [10:42:17:053]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\Users\EUC Packaging\Desktop\'.
MSI (c) (D4:5C) [10:42:17:100]: PROPERTY CHANGE: Adding VersionHandler property. Its value is '5.00'.
=== Logging started: 1/18/2017  10:42:17 ===
MSI (c) (D4:E4) [10:42:17:100]: Note: 1: 2205 2:  3: PatchPackage
MSI (c) (D4:E4) [10:42:17:100]: Machine policy value 'DisableRollback' is 0
MSI (c) (D4:E4) [10:42:17:100]: User policy value 'DisableRollback' is 0
MSI (c) (D4:E4) [10:42:17:100]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.
MSI (c) (D4:E4) [10:42:17:100]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (c) (D4:E4) [10:42:17:100]: Doing action: INSTALL
Action 10:42:17: INSTALL.
Action start 10:42:17: INSTALL.
MSI (c) (D4:E4) [10:42:17:100]: UI Sequence table 'InstallUISequence' is present and populated.
MSI (c) (D4:E4) [10:42:17:100]: Running UISequence
MSI (c) (D4:E4) [10:42:17:100]: PROPERTY CHANGE: Adding EXECUTEACTION property. Its value is 'INSTALL'.
MSI (c) (D4:E4) [10:42:17:100]: Doing action: AppSearch
Action 10:42:17: AppSearch. Searching for installed applications
Action start 10:42:17: AppSearch.
MSI (c) (D4:E4) [10:42:17:100]: Note: 1: 2205 2:  3: AppSearch
MSI (c) (D4:E4) [10:42:17:100]: Note: 1: 2228 2:  3: AppSearch 4: SELECT `Property`, `Signature_` FROM `AppSearch`
Action ended 10:42:17: AppSearch. Return value 0.
MSI (c) (D4:E4) [10:42:17:100]: Doing action: LaunchConditions
Action 10:42:17: LaunchConditions. Evaluating launch conditions
Action start 10:42:17: LaunchConditions.
MSI (c) (D4:E4) [10:42:17:100]: Note: 1: 2205 2:  3: LaunchCondition
MSI (c) (D4:E4) [10:42:17:100]: Note: 1: 2228 2:  3: LaunchCondition 4: SELECT `Condition`, `Description` FROM `LaunchCondition`
Action ended 10:42:17: LaunchConditions. Return value 0.
MSI (c) (D4:E4) [10:42:17:100]: Doing action: SetupInitialization
Action 10:42:17: SetupInitialization.
Action start 10:42:17: SetupInitialization.
Info 2898.For Tahoma8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Info 2898.For TahomaBold10 textstyle, the system created a 'Tahoma' font, in 0 character set.
Action 10:42:17: SetupInitialization. Dialog created
Action ended 10:42:17: SetupInitialization. Return value 1.
MSI (c) (D4:E4) [10:42:17:396]: Doing action: FindRelatedProducts
Action 10:42:17: FindRelatedProducts. Searching for related applications
Action start 10:42:17: FindRelatedProducts.
Action ended 10:42:17: FindRelatedProducts. Return value 1.
MSI (c) (D4:E4) [10:42:17:427]: Skipping action: ISPreventDowngrade (condition is false)
MSI (c) (D4:E4) [10:42:17:427]: Skipping action: CCPSearch (condition is false)
MSI (c) (D4:E4) [10:42:17:427]: Skipping action: RMCCPSearch (condition is false)
MSI (c) (D4:E4) [10:42:17:427]: Doing action: ValidateProductID
Action 10:42:17: ValidateProductID.
Action start 10:42:17: ValidateProductID.
Action ended 10:42:17: ValidateProductID. Return value 1.
MSI (c) (D4:E4) [10:42:17:427]: Doing action: CostInitialize
Action 10:42:17: CostInitialize. Computing space requirements
Action start 10:42:17: CostInitialize.
MSI (c) (D4:E4) [10:42:17:427]: Machine policy value 'MaxPatchCacheSize' is 10
MSI (c) (D4:E4) [10:42:17:474]: PROPERTY CHANGE: Adding ROOTDRIVE property. Its value is 'C:\'.
MSI (c) (D4:E4) [10:42:17:474]: PROPERTY CHANGE: Adding CostingComplete property. Its value is '0'.
Action ended 10:42:17: CostInitialize. Return value 1.
MSI (c) (D4:E4) [10:42:17:474]: Doing action: FileCost
Action 10:42:17: FileCost. Computing space requirements
Action start 10:42:17: FileCost.
MSI (c) (D4:E4) [10:42:17:505]: Note: 1: 2205 2:  3: MsiAssembly
MSI (c) (D4:E4) [10:42:17:521]: Note: 1: 2205 2:  3: Class
MSI (c) (D4:E4) [10:42:17:521]: Note: 1: 2205 2:  3: Extension
MSI (c) (D4:E4) [10:42:17:521]: Note: 1: 2205 2:  3: TypeLib
Action ended 10:42:17: FileCost. Return value 1.
MSI (c) (D4:E4) [10:42:17:521]: Doing action: IsolateComponents
Action 10:42:17: IsolateComponents.
Action start 10:42:17: IsolateComponents.
Action ended 10:42:17: IsolateComponents. Return value 0.
MSI (c) (D4:E4) [10:42:17:552]: Doing action: setUserProfileNT
Action 10:42:17: setUserProfileNT.
Action start 10:42:17: setUserProfileNT.
MSI (c) (D4:E4) [10:42:17:552]: PROPERTY CHANGE: Adding USERPROFILE property. Its value is 'C:\Users\EUC Packaging'.
Action ended 10:42:17: setUserProfileNT. Return value 1.
MSI (c) (D4:E4) [10:42:17:552]: Skipping action: SetAllUsersProfileNT (condition is false)
MSI (c) (D4:E4) [10:42:17:552]: Doing action: setAllUsersProfile2K
Action 10:42:17: setAllUsersProfile2K.
Action start 10:42:17: setAllUsersProfile2K.
MSI (c) (D4:E4) [10:42:17:552]: PROPERTY CHANGE: Adding ALLUSERSPROFILE property. Its value is 'C:\ProgramData'.
Action ended 10:42:17: setAllUsersProfile2K. Return value 1.
MSI (c) (D4:E4) [10:42:17:552]: Doing action: ResolveSource
Action 10:42:17: ResolveSource.
Action start 10:42:17: ResolveSource.
MSI (c) (D4:E4) [10:42:17:552]: Resolving source.
MSI (c) (D4:E4) [10:42:17:552]: Resolving source to launched-from source.
MSI (c) (D4:E4) [10:42:17:552]: Setting launched-from source as last-used.
MSI (c) (D4:E4) [10:42:17:552]: PROPERTY CHANGE: Adding SourcedirProduct property. Its value is '{64850120-73A6-48A4-B638-E7E4F9FE7F5D}'.
MSI (c) (D4:E4) [10:42:17:552]: SOURCEDIR ==> C:\Users\EUC Packaging\Desktop\
MSI (c) (D4:E4) [10:42:17:552]: SOURCEDIR product ==> {64850120-73A6-48A4-B638-E7E4F9FE7F5D}
MSI (c) (D4:E4) [10:42:17:552]: Determining source type
MSI (c) (D4:E4) [10:42:17:552]: Source type from package 'Account Ability 2016 Tax Form Preparation.msi': 0
MSI (c) (D4:E4) [10:42:17:552]: Source path resolution complete. Dumping Directory table...
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: TARGETDIR , Object: C:\Users\EUC Packaging\Desktop\ , LongSubPath:  , ShortSubPath:
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: accoun_1_account_ability_2016_tax_form_preparation , Object: C:\Users\EUC Packaging\Desktop\ , LongSubPath:  , ShortSubPath:
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: idms_a_1_idms___account_ability , Object: C:\Users\EUC Packaging\Desktop\ , LongSubPath:  , ShortSubPath:
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: WindowsFolder , Object: C:\Users\EUC Packaging\Desktop\Windows\ , LongSubPath: Windows\ , ShortSubPath:
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: USERPROFILE , Object: C:\Users\EUC Packaging\Desktop\UserProfile\ , LongSubPath: UserProfile\ , ShortSubPath: USERPR~1\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: ProgramMenuFolder , Object: C:\Users\EUC Packaging\Desktop\Programs\ , LongSubPath: Programs\ , ShortSubPath:
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: newfolder1 , Object: C:\Users\EUC Packaging\Desktop\Programs\Account Ability\ , LongSubPath: Programs\Account Ability\ , ShortSubPath: Programs\ACCOUN~1\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: newfolder2 , Object: C:\Users\EUC Packaging\Desktop\Programs\Account Ability\Tax Form Preparation\ , LongSubPath: Programs\Account Ability\Tax Form Preparation\ , ShortSubPath: Programs\ACCOUN~1\TAXFOR~1\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: FontsFolder , Object: C:\Users\EUC Packaging\Desktop\Fonts\ , LongSubPath: Fonts\ , ShortSubPath:
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: DesktopFolder , Object: C:\Users\EUC Packaging\Desktop\Desktop\ , LongSubPath: Desktop\ , ShortSubPath:
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: CommonFilesFolder , Object: C:\Users\EUC Packaging\Desktop\Common\ , LongSubPath: Common\ , ShortSubPath:
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: ISCommonFilesFolder , Object: C:\Users\EUC Packaging\Desktop\Common\InstallShield\ , LongSubPath: Common\InstallShield\ , ShortSubPath: Common\Instal~1\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: ISUpdateServiceFolder , Object: C:\Users\EUC Packaging\Desktop\Common\InstallShield\UpdateService\ , LongSubPath: Common\InstallShield\UpdateService\ , ShortSubPath: Common\Instal~1\UPDATE~1\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: ALLUSERSPROFILE , Object: C:\Users\EUC Packaging\Desktop\All Users\ , LongSubPath: All Users\ , ShortSubPath: ALLUSE~1\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: ProgramFilesFolder , Object: C:\Users\EUC Packaging\Desktop\program files\ , LongSubPath: program files\ , ShortSubPath: PROGRA~1\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: ACCOUNT_ABILITY , Object: C:\Users\EUC Packaging\Desktop\program files\Account Ability\ , LongSubPath: program files\Account Ability\ , ShortSubPath: PROGRA~1\ACCOUN~1\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: HELP , Object: C:\Users\EUC Packaging\Desktop\program files\Account Ability\Help\ , LongSubPath: program files\Account Ability\Help\ , ShortSubPath: PROGRA~1\ACCOUN~1\Help\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: TAX_FORM_PREPARATION1 , Object: C:\Users\EUC Packaging\Desktop\program files\Account Ability\Help\Tax Form Preparation\ , LongSubPath: program files\Account Ability\Help\Tax Form Preparation\ , ShortSubPath: PROGRA~1\ACCOUN~1\Help\TAXFOR~1\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: WindowsVolume , Object: C:\Users\EUC Packaging\Desktop\WinRoot\ , LongSubPath: WinRoot\ , ShortSubPath:
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: ACCOUNT_ABILITY1 , Object: C:\Users\EUC Packaging\Desktop\WinRoot\Account Ability\ , LongSubPath: WinRoot\Account Ability\ , ShortSubPath: WinRoot\ACCOUN~1\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: INSTALLDIR , Object: C:\Users\EUC Packaging\Desktop\WinRoot\Account Ability\ , LongSubPath: WinRoot\Account Ability\ , ShortSubPath: WinRoot\ACCOUN~1\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: ISYourDataBaseDir , Object: C:\Users\EUC Packaging\Desktop\WinRoot\Account Ability\Database\ , LongSubPath: WinRoot\Account Ability\Database\ , ShortSubPath: WinRoot\ACCOUN~1\Database\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: DATABASEDIR , Object: C:\Users\EUC Packaging\Desktop\WinRoot\Account Ability\Database\ , LongSubPath: WinRoot\Account Ability\Database\ , ShortSubPath: WinRoot\ACCOUN~1\Database\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: _016 , Object: C:\Users\EUC Packaging\Desktop\WinRoot\Account Ability\2016\ , LongSubPath: WinRoot\Account Ability\2016\ , ShortSubPath: WinRoot\ACCOUN~1\2016\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: USERGUIDE3 , Object: C:\Users\EUC Packaging\Desktop\WinRoot\Account Ability\2016\Userguide\ , LongSubPath: WinRoot\Account Ability\2016\Userguide\ , ShortSubPath: WinRoot\ACCOUN~1\2016\USERGU~1\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: SCHEMA3 , Object: C:\Users\EUC Packaging\Desktop\WinRoot\Account Ability\2016\Schema\ , LongSubPath: WinRoot\Account Ability\2016\Schema\ , ShortSubPath: WinRoot\ACCOUN~1\2016\Schema\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: _0163 , Object: C:\Users\EUC Packaging\Desktop\WinRoot\Account Ability\2016\Schema\2016\ , LongSubPath: WinRoot\Account Ability\2016\Schema\2016\ , ShortSubPath: WinRoot\ACCOUN~1\2016\Schema\2016\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: TEXT , Object: C:\Users\EUC Packaging\Desktop\WinRoot\Account Ability\2016\Schema\2016\TEXT\ , LongSubPath: WinRoot\Account Ability\2016\Schema\2016\TEXT\ , ShortSubPath: WinRoot\ACCOUN~1\2016\Schema\2016\TEXT\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: SPREADSHEETS , Object: C:\Users\EUC Packaging\Desktop\WinRoot\Account Ability\2016\Schema\2016\SPREADSHEETS\ , LongSubPath: WinRoot\Account Ability\2016\Schema\2016\SPREADSHEETS\ , ShortSubPath: WinRoot\ACCOUN~1\2016\Schema\2016\SPREAD~1\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: RESOURCES2 , Object: C:\Users\EUC Packaging\Desktop\WinRoot\Account Ability\2016\RESOURCES\ , LongSubPath: WinRoot\Account Ability\2016\RESOURCES\ , ShortSubPath: WinRoot\ACCOUN~1\2016\RESOUR~1\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: INSTRUCTIONS3 , Object: C:\Users\EUC Packaging\Desktop\WinRoot\Account Ability\2016\Instructions\ , LongSubPath: WinRoot\Account Ability\2016\Instructions\ , ShortSubPath: WinRoot\ACCOUN~1\2016\INSTRU~1\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: _0162 , Object: C:\Users\EUC Packaging\Desktop\WinRoot\Account Ability\2016\Instructions\2016\ , LongSubPath: WinRoot\Account Ability\2016\Instructions\2016\ , ShortSubPath: WinRoot\ACCOUN~1\2016\INSTRU~1\2016\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: IMPORT2 , Object: C:\Users\EUC Packaging\Desktop\WinRoot\Account Ability\2016\Import\ , LongSubPath: WinRoot\Account Ability\2016\Import\ , ShortSubPath: WinRoot\ACCOUN~1\2016\Import\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: FORMS3 , Object: C:\Users\EUC Packaging\Desktop\WinRoot\Account Ability\2016\Forms\ , LongSubPath: WinRoot\Account Ability\2016\Forms\ , ShortSubPath: WinRoot\ACCOUN~1\2016\Forms\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: _0161 , Object: C:\Users\EUC Packaging\Desktop\WinRoot\Account Ability\2016\Forms\2016\ , LongSubPath: WinRoot\Account Ability\2016\Forms\2016\ , ShortSubPath: WinRoot\ACCOUN~1\2016\Forms\2016\
MSI (c) (D4:E4) [10:42:17:552]: Dir (source): Key: CLIENT2 , Object: C:\Users\EUC Packaging\Desktop\WinRoot\Account Ability\2016\Client\ , LongSubPath: WinRoot\Account Ability\2016\Client\ , ShortSubPath: WinRoot\ACCOUN~1\2016\Client\
Action ended 10:42:17: ResolveSource. Return value 1.
MSI (c) (D4:E4) [10:42:17:552]: Doing action: CostFinalize
Action 10:42:17: CostFinalize. Computing space requirements
Action start 10:42:17: CostFinalize.
MSI (c) (D4:E4) [10:42:17:552]: PROPERTY CHANGE: Adding OutOfDiskSpace property. Its value is '0'.
MSI (c) (D4:E4) [10:42:17:552]: PROPERTY CHANGE: Adding OutOfNoRbDiskSpace property. Its value is '0'.
MSI (c) (D4:E4) [10:42:17:552]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceAvailable property. Its value is '0'.
MSI (c) (D4:E4) [10:42:17:552]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceRequired property. Its value is '0'.
MSI (c) (D4:E4) [10:42:17:552]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceRemaining property. Its value is '0'.
MSI (c) (D4:E4) [10:42:17:552]: Note: 1: 2262 2: Patch 3: -2147287038
MSI (c) (D4:E4) [10:42:17:552]: Note: 1: 2205 2:  3: Condition
MSI (c) (D4:E4) [10:42:17:552]: PROPERTY CHANGE: Adding TARGETDIR property. Its value is 'C:\'.
MSI (c) (D4:E4) [10:42:17:552]: PROPERTY CHANGE: Modifying USERPROFILE property. Its current value is 'C:\Users\EUC Packaging'. Its new value: 'C:\Users\EUC Packaging\'.
MSI (c) (D4:E4) [10:42:17:552]: PROPERTY CHANGE: Adding newfolder1 property. Its value is 'C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Account Ability\'.

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  • I tied pasting in the error log but does not show the "comment" button/tab to post it. Too many characters I'm guessing.

All Answers

0
Post your log file to pate bin or something similar.

Is this a Installshield type setup.exe before modifications etc? If so does the setup.exe work ok on a clean machine? 

I think this an error introduced by packaging, vendor installers are ok most of the time. 
Answered 01/19/2017 by: rileyz
Red Belt

0
You need to ZIP the installation log and attach it, as it's missing all the important bits.  Search the log for "Return Value 3" which often occurs near the point of the actual error. Do you know (eg from the property table) what packaging tool was used to create the vendor MSI?  For example, until relatively recently, any MSI created with Installshield Adminstudio required a specific version of ISSetup.msi to be installed first, and this was done by the EXE itself, before launching the internal MSI for the main install. 
So what you need to do is to clear out all the crap in your temp folders, run the vendor EXE and then look for an ISSetup.msi being extracted into the temp area.  Or you can check the MSI installs in the c:\windows\installer hidden folder for new entries after your vendor exe is installed.  On Windows 7 and later operating systems, the entire MSI is cached in these folders so you can also harvest from there.
Answered 01/19/2017 by: EdT
Red Belt

0
Never, EVER use ANY user Desktop to host installation media! For starters, when your actual user starts the app and it needs to self-heal, that user's account won't have access to the original media (because it's on some other user's Desktop) and will fail. Generally, I use the folder that the client's deployment system uses, e.g. SCCM's 'CCMCache' folder.

For lengthy text posts on this forum, apply the 'CODE' style to the text.
Answered 01/19/2017 by: VBScab
Red Belt

0
Like other guys already mentioned - full log file is required to get more details.

In the meantime you can try to catch MSI installation command line when it is launched via vendor's setup.exe. It seems that MSI is looking for the main setup.exe file - I experienced similiar issue when I had to pass SETUPEXEDIR or SETUEXEPATH property.
Additionally you can compare MSI installation log files, especially the final part where all properties are listed.

To catch the command line you can use ProcMon.

There is still some possibility that setup.exe extracts some additional files that are not part of the MSI so then you would need to capture them and include with MST.
Answered 01/19/2017 by: rad33k
Fourth Degree Brown Belt

0
In such cases, usually there would be a property ISSETUPDRIVEN. Set that to 0.
Also, are you running this as yourself or system? (Usually any deployment tool will run the app as SYSTEM). That will give you a fair idea of where the issue is
Answered 01/19/2017 by: techsurfer
Senior White Belt

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